One day intensive workshop
- Learn everything you need to know to really start using this groundbreaking healing technology , be confident when treating yourself, family and friends. "Thank you so much for an interesting and life changing experience" Mrs J Methven.
- $0.00
- Availability:
- QUANTITY Add to cart
“I’ve struggled for years trying to find a solution for my back, I’ve spent thousands and thousands of euros trying to find a solution … the Pain Genie was that solution for me” Greg O'Keefe
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Returns
'No fault - No quibble' returns within 14 daysOn the day we notify you, by email, that we have accepted your order and your payment has cleared the contract between us, with all terms and conditions, will be in force.
Customer Services number is: 020 7873 2206. Mon-Fri 9.30am - 5.30pm
If you change your mind about your purchase for whatever reason, you may return the item, unused, in its original condition along with full packaging and proof of purchase within 14 days of delivery for exchange or a refund.
STEP 1 Contact Customer Services to arrange a product return.
STEP 2 We recommend that you use a Recorded Delivery service, as proof of shipping is not proof of receipt. We can not accept responsibility for any items that are lost in transit.
STEP 3 If you require items in exchange, please include a note with your returned item detailing the product you would like to exchange for. Please include a contactable telephone number in case any additional payment is required. If the new item costs less than the one you have returned we will refund you the difference, but again, we will need to contact you to obtain your credit/debit card details to complete the refund.
The goods must be in original condition & returned with full packaging including user guide, and any other accessories that were originally supplied with the goods. Please remember to send your return by Recorded Delivery. This is for your own security and insurance against items lost in transit.
Credit/Debit card refunds will be made providing we are satisfied that the goods are in an acceptable condition as mentioned above.
Only the cost of the goods will be refunded, you will have to pay the carriage costs unless the reason for return is due to an error on our part where we will arrange for the collection of the goods at our cost.
Return of faulty goods
If there is a fault with your product (or other defect with your order) you may return the product within 28 days of delivery for replacement or refund
STEP 1 Contact Customer Services to arrange a product return and provide a written reason for the return. This makes it easier to confirm any claim.
STEP 2 Please remember to send your return by Recorded Delivery from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it.
We will replace the product or refund your money when:
- The product is confirmed to be faulty.
- If no fault is found then the product(s) will be returned and a charge of £10 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs.
- The product is otherwise in original condition.
- It is returned complete, together with any accessories and free gifts offered with the product, in the original box and all packaging
Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.
Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.
Return of faulty products after more than 28 daysAll Pain Genie Ltd products carry a twelve month 'return to base' warranty (excluding consumable products e.g. batteries, etc). Once your product is more that 28 days old (but within the 12 month warranty) we will repair or replace it free of charge, or provide a Credit for the original price that can be redeemed against any future purchase. It is solely at the discretion of Pain Genie Ltd as to whether a repair, replacement or a Credit is provided.
STEP 1 Contact Customer Services to arrange a product return.
STEP 2 We recommend that you use a Recorded Delivery service, as proof of shipping is not proof of receipt. We can not accept responsibility for any items that are lost in transit.
This does not apply if:
- outside the UK
- faults caused by accident or neglect or misuse
- you return the product to us without any type of 'proof of purchase'
- the product is out of warranty, which does not cover wear & tear, accidental or wilful damage.
Please e-mail admin@PainGenie.net or call us Mon-Fri 9.30am - 5.30pm if you are experiencing problems.
If no fault is found then the product(s) will be returned and a charge of £10 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs.
The returns address for all items is:
Pain Genie Ltd
Complementary Therapy Centre
Maltongate
Thornton Le Dale
North Yorkshire
YO18 7LF
Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Please also remember to send your return by Recorded Delivery from the Post Office or your chosen courier when returning goods. This is for your own security and insurance against items lost in transit.
VIDEO TESTIMONIALS
WHAT PEOPLE ARE SAYING
Alison Smithson
I bought the Pain Genie Home Scenar for a painful knee condition. It worked extremely well on the knee but even better was the result I got after falling down t Read More ›
Caroline
To anyone thinking about Scenar treatment, Over a number of years now my health has deteriorated due to stress related issues. These were brought on by living i Read More ›
Claire
I suffered from very painful RSI for years as a result of computer work. I had some Pain Genie Scenar treatments and now am pain free. Nothing else had the same Read More ›
Derek
Following neurological damage to the face and neck after dental work I had tried most things to calm down the various nerve and muscle pains I was experiencing; Read More ›
Derek Moore
Attending my usual weekly pilates class at the local gym the teacher Pam was struggling herself raising her leg in one of the stretching exercises. At the end o Read More ›
020 7873 2206
