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"Pain Genie - 25 years experience - a natural approach to pain relief and personal health using Scenar therapy with our DVD and members area instructional videos"

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0044 (0)20 7873 2206

Hydrogen Water Flasks

  • Hydrogen Water Flasks - there are many different models and types - call or email us for a chat regarding your requirements.
  • $0.00   
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Hydrogen Water Flasks - there are many different models and types - call or email us for a chat regarding your requirements.

Email -richard@paingenie.com

Please click on one of the video thumbnails to start playing video.

Returns

'No fault - No quibble' returns within 14 days

On the day we notify you, by email, that we have accepted your order and your payment has cleared the contract between us, with all terms and conditions, will be in force.

Customer Services number is: 020 7873 2206. Mon-Fri 9.30am - 5.30pm 

If you change your mind about your purchase for whatever reason, you may return the item, unused, in its original condition along with full packaging and proof of purchase within 14 days of delivery for exchange or a refund.


STEP 1 Contact Customer Services to arrange a product return.

STEP 2 We recommend that you use a Recorded Delivery service, as proof of shipping is not proof of receipt. We can not accept responsibility for any items that are lost in transit.

STEP 3 If you require items in exchange, please include a note with your returned item detailing the product you would like to exchange for. Please include a contactable telephone number in case any additional payment is required. If the new item costs less than the one you have returned we will refund you the difference, but again, we will need to contact you to obtain your credit/debit card details to complete the refund.

The goods must be in original condition & returned with full packaging including user guide, and any other accessories that were originally supplied with the goods. Please remember to send your return by Recorded Delivery. This is for your own security and insurance against items lost in transit.

Credit/Debit card refunds will be made providing we are satisfied that the goods are in an acceptable condition as mentioned above.
Only the cost of the goods will be refunded, you will have to pay the carriage costs unless the reason for return is due to an error on our part where we will arrange for the collection of the goods at our cost.

Return of faulty goods

If there is a fault with your product (or other defect with your order) you may return the product within 28 days of delivery for replacement or refund

STEP 1 Contact Customer Services to arrange a product return and provide a written reason for the return. This makes it easier to confirm any claim.

STEP 2 Please remember to send your return by Recorded Delivery from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it.

We will replace the product or refund your money when:
  • The product is confirmed to be faulty.
  • If no fault is found then the product(s) will be returned and a charge of £10 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs.
  • The product is otherwise in original condition.
  • It is returned complete, together with any accessories and free gifts offered with the product, in the original box and all packaging

Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.

Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.

Return of faulty products after more than 28 days
All Pain Genie Ltd products carry a twelve month 'return to base' warranty (excluding consumable products e.g. batteries, etc). Once your product is more that 28 days old (but within the 12 month warranty) we will repair or replace it free of charge, or provide a Credit for the original price that can be redeemed against any future purchase. It is solely at the discretion of Pain Genie Ltd as to whether a repair, replacement or a Credit is provided.

STEP 1 Contact Customer Services to arrange a product return.

STEP 2 We recommend that you use a Recorded Delivery service, as proof of shipping is not proof of receipt. We can not accept responsibility for any items that are lost in transit.

This does not apply if:
  • outside the UK
  • faults caused by accident or neglect or misuse
  • you return the product to us without any type of 'proof of purchase'
  • the product is out of warranty, which does not cover wear & tear, accidental or wilful damage.

Please e-mail admin@PainGenie.net or call us Mon-Fri 9.30am - 5.30pm if you are experiencing problems.

If no fault is found then the product(s) will be returned and a charge of £10 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs.

The returns address for all items is:

Pain Genie Ltd
Complementary Therapy Centre
Maltongate
Thornton Le Dale
North Yorkshire
YO18 7LF


Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Please also remember to send your return by Recorded Delivery from the Post Office or your chosen courier when returning goods. This is for your own security and insurance against items lost in transit.
We are looking into financing options to help spread the cost of your purchase.

RELATED PRODUCTS

The Pain Genie Scenar - Learn more about the many ailments it can resolve!

Arthritis & Joints

Arthritis is a common condition that causes pain and inflammation within a joint. In the UK, around 10 million people have arthritis. The condition affects people of all ages including children. There are many different types of arthritis that cause a wide range of symptoms.
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Back Pain Relief

When chronic back pain disturbs your sleep night after night, you might despair of ever getting a good night's sleep. However, with proper treatment, you can get relief from chronic back pain and enjoy normal sleep. Day-to-day tasks become a nightmare, simply putting your shoes on can leave you in excruciating pain.
Learn more

Carpal Tunnel

Carpal tunnel syndrome can cause pain and other symptoms in the hand. It is caused by pressure on a nerve in the wrist. Treatment is usually effective. There are eight small bones called carpal bones in the wrist.
Learn more

Fibromyalgia

The word fibromyalgia means pain (algia) coming from the muscles (my) and fibrous tissues (fibro) such as tendons and ligaments. Most people with fibromyalgia also have other symptoms in addition to the pains.

Learn more

Frozen Shoulder

Frozen shoulder is a condition where a shoulder becomes painful and stiff. Shoulder movements become reduced, sometimes completely 'frozen'. It is thought to be due to scar-like tissue forming in the shoulder capsule. Without treatment, symptoms usually go but this may take up to 2-3 years.

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Migraine Pain Relief

Migraines affect one in seven adults in the UK. Women are three times more likely to get them than men. You can get migraines at any age but they are most common from your late teens up to the age of 50.
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Repetitive Strain Injury (RSI)

The term repetitive strain injury (RSI) is used to describe a range of painful conditions of the muscles, tendons and other soft tissues. It is mainly caused by repetitive use of part of the body. It is usually related to a job or occupation, but leisure activities can also be a cause.

Learn more

Sciatica

The term sciatica describes the symptoms of leg pain and possibly tingling, numbness or weakness that originates in the llower back and travels through the buttock and down the large sciatic nerve in the back of the leg.

Learn more

Sports Injuries

Scenar is very effective with most sports and exercise injuries, speeding up recovery times for muscles and ligaments that are painfully overstretched, sprained, or torn. It is now a preferred treatment for increasing numbers of top sportsmen, ballet dancers, musicians and other celebrities.
Learn more

Tennis / Golfer Elbow

Golfer's elbow is the name given to a similar condition that produces pain around the inner side of your elbow. The site of the pain in tennis elbow is where some tendons from your forearm muscles attach to the bone around your elbow.

Learn more

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